How do members pay?
Connect your own Stripe account in a few minutes. Members pay you directly by card, and Stripe sends payouts to your bank. You can also take cash, checks or your own card terminal and record it at the desk.
What happens when a card fails?
Stripe retries automatically. Studio marks the member past due, emails them an update-card link on day 1, 3 and 7, and shows a heads-up at check-in. You choose whether past-due members can still check in.
Does it handle belts and kids programs?
Yes. Set up programs like Adult BJJ, No-Gi, Kids Martial Arts or Muay Thai, limit plans to certain programs, and put a family on one account with one payer. A parent signs the waiver for their kids.
We have a gym floor and a mat room. Does that work?
Yes. Pick "Fitness + martial arts" when you sign up. You get plans for the gym floor, the mats, or both, classes split by room, belt tracking for your students and ready-made workouts for your gym members. Running two areas is a small add-on to your monthly price.
What do I need for check-in?
Any iPad or Android tablet at the front desk. Pair it with a code from Settings and it becomes a kiosk. A USB or Bluetooth barcode scanner also works if you have one.
Can I move my members over?
Yes. Add them yourself, or share your Join page so they sign up and sign the waiver themselves. Moving from another system? Request a call and we'll quote it.
Who can see our gym's data?
Only the staff logins you create, each limited to their role, and each member sees only their own information (parents see their kids'). Nucleus staff only look when you ask us for help. Your data is never sold, shared with other gyms or used to train AI.
What happens to our data if we stop using Studio?
You can export members, waivers and payments any time. If you leave, we send you a complete copy — including signed waivers — and delete your data from our systems within 30 days. It's in the Data agreement.
Can it carry our logo instead of yours?
Yes. Upload your logo in Settings → Logo & branding and turn it on. Your logo shows on the member app, key card, front-desk tablet, Join and inquiry pages, invoices, receipts and emails, with a small "Powered by Nucleus Studio" at the bottom.
Can members buy drinks and protein shakes?
Yes. Add your products and stock, then sell at the desk, let members order and pay in the app (card on file or Apple Pay), or put a grab-and-go on the tablet where members use their member number and PIN. Tabs are optional.
How do personal trainers use it?
Each trainer gets their own login and week. They drag clients onto times, move sessions with a drag, and tap Done to use a session from the client's pack. Clients get the booking in their calendar and by email. You see every trainer's week and numbers.
What happens after the trial?
Pick the plan for your size and keep going. If you don't, your account pauses, and your members and history are kept.